The problem with AIROPTIX Night & Day Aqua contacts and what to do about it
I've worn Focus Night and Day contacts without significant problems for a number of years; basically since they came out. This past August I went in for my Colorado state-mandated annual prescription review for contacts and was informed that Ciba Vision, owner of the Focus brand, had "improved" the Focus Night & Day line by taking the same lens, coating it with some sort of fancy, buffered coating and by adding a tint and lettering on the lens that said "ok" if the lens was in the correct position (i.e., not flipped the wrong way). I popped in the new sample lenses at the optometrist's office, they seemed fine, and so I ordered a year's worth of lenses. That's when the problems started.Never before had I really needed to remove my lenses to clean them, but it seemed like I had to do it daily; never before had I had a problem sleeping in my lenses, but I was waking up needing to clean them. Although it seemed like some of the itching and burning in my eyes may have been allergy-related, I've never really had allergies, and when I removed my contacts, the symptoms seemed to almost immediately disappear; it got to the point where I was either carrying a contact lens case with solution or throwing lenses away when I was at work because I couldn't take the irritation.
Finally a couple of weeks ago I decided to take a break from the lenses and even went to see if I was a candidate for laser surgery as I had promised myself that if I could no longer wear extended wear lenses, I would get the surgery. While I was at the laser eye surgery consultation answering questions, the assistant asked if I had any problems with the AIROPTIX because there apparently were massive problems with the lenses and that Ciba Vision was aware of the problem and exchanging lenses. I immediately called my optometrist and he confirmed that there were issues, Ciba was aware of the issues, and that Ciba would exchange out the AIROPTIX for stock of the old Focus Night & Day with no questions asked. Furthermore, he offered me a couple of free pairs of Bausch & Lomb PureVision lenses along with a prescription for those -- PureVision is the Buash & Lomb extended wear lens.
If you're having the same issues I was, here's what I suggest:
- Stop wearing the lenses immediately. If you think you have an infection or some other negative effect from the lenses, call your optometrist immediately.
- Call your optometrist that wrote the prescription -- chances are that they are aware of the issue and can get your lenses switched out by their Ciba rep. Chances are also good that they may have some samples of the older Focus Night & Day lenses that they can give you until Ciba gets you new lenses.
- Ask your optometrist to give you some samples of PureVision. I'm sure that Bausch & Lomb is loving that Ciba has screwed this up and is loading up optometrists with extra samples to convert customers.
- Should your optometrist be unwilling or unable to help you, call Ciba directly as they are aware of the issue -- (800) 375-3001.




7 Comments:
Thank you so much for posting this information. I have been having major issues since they changed these lenses. Neither of the eye doctors I have seen has been able to help me figure out what is going on. I've been devastated by not being able to wear my contacts anymore. You've given me hope. I'm going to call Ciba right now. A million thanks.
Glad I found this. I had some problems with the older lens, but recently my optometrist put me in these lens and, man, has it been a problem. I put in 2 new ones this morning. One of the new lens is perfect. The other totally sucks. It appears to me that quality control is taboo at Ciba. Thanks.
Hmm well I called 1.800.875.3001 and they had no idea what I was talking about and "have never had any recals on the air optix night and day aqua"... however she did arange to send me 2 new boxes of lenses to my OD. I am posting this response 11-19-2009. Next time I will order something different.
Im still not confident in their quality control or the "NEW" enhancements they have made.
That's interesting because their sales reps certainly know about it -- they are replacing lenses with no questions asked around the Denver area. I got them to replace everything I bought without even needing to show proof of purchase, even the ones I had already used, however, they did only provide me with 2 boxes of the old ones and 2 boxes of the "improved" new ones.
What's interesting to me is that they were willing to mail 2 boxes to you; if there's not a problem, why would they agree to do that?
I have had the same problem, looking around at other posts it seems like others are as well. I had a full year but most have been thrown away because of the same problems. I am posting this response on 11-19-2009. I was thinking it was me but not so sure now. going to the OD tommorow. If there is a problem why havent they traced all the people who purchased specific lot codes! my lot code is 8691085 made in Indonesia, the whole year supply was the same lot code. I could go on, Feel like dirt in eye, wakeing up with what seems like conjunctivitis (note: wife has daily contacts and no problems). Thought it was my eye however iritation problem followed contact when placed in other eye (even after cleaning lense). This is all very reminiscent of some older lenses that had a special moisture solution that caused severe eye damage... I hope it isnt.
I have been wearing contacts since I was 10 Im 40 now and cant ever recal having such difficulties with ANY other lenses.
Well, heres hoping all is well and hope this was helpfull to anyone else.
Once again thankyou for posting, after having problems with a lense I opened just 2 days back I decided to just take a look see if anyone else was having problems, just kinda sick of throwing out hardly used lenses and got my answer. Thanks!
mmmm however I also saw that the NON aqua ones are the ones they are no longer making for some reason. I guess I will have to find out.
posting 11-25-2009
Sooo My "Replacement" lenses arrived today. They are the standard Night and Day, not "Air Optix"... both boxes. Havent put them in yet but I’m sure they will be fine.
Curios, no?
That's what they are giving out -- the old Focus Night and Day lenses as replacements.
They did give me 2 boxes of the supposedly "improved" AIROPTIX, but, to be honest with you, I'm scared to try them as I consider myself lucky not to have some sort of eye damage from the defective ones.
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