I never really had a term for symptom management vs. root problem management, but Seth Godin has coined this term:
Let's define "bear shaving" as the efforts we go to do deal with the symptoms of a problem instead of addressing the cause of the problem.That's awesome! Love calling it bear shaving -- brief, to the point, and interesting in conversation.
Seth has some great examples of bear shaving on his post (link below), but think about this:
- Record companies complain about lack of album sales and the rise of the sales of singles, but are not investing money to find bands that can produce great albums (they only seem to be finding new bands that can produce singles).
- Book publishers constantly express concern over a $9.99 price point for new release books when there are virtually no production and distribution costs instead of re-imagining their industry as their traditionally greatest costs head towards zero (how do you judge an e-book by its cover, especially when it's in grayscale and the size of a postage stamp on your Kindle?).