I gave Comcast one last chance to retain me as a customer after the horrible experience that I’ve had over the past week — I talked to an agent on Sunday who promised that a supervisor would call me on Sunday and I informed that agent that they had until 9AM on Monday to reach before I switched to Qwest. After no call from Comcast, I went online with Qwest and set up the installation of my new DSL service.
DSL service from Qwest is $36.99 per month for the first 12 months, meaning I’ll save around $15 per month or $180 the first year versus the $52.95 I’m currently paying to Comcast. Qwest’s online ordering tool couldn’t have been easier to use — it was so refreshing to be able to do everything online without having to talk to an agent, unlike my experiences with Comcast over the past week.
Qwest will be installing the DSL next Monday, which means that I will be without internet and Vonage service for another week; I only wish that I had signed up with Qwest when Comcast screwed up my first tech appointment. It’s amazing how to me how much we used the internet at home — totally true what they say: you never realize how much you appreciate something until it’s gone. I only hope that my TiVo downloaded enough program information to get me through the week.
If anyone’s looking for a Motorola (update) SURFBoard cable modem and Linksys Router, I’ve got them to sell pretty cheap, just send me an e-mail and I’ll give you the full model information and the price I’m selling them for.
Bad service indeed. Seems like you've been victimized by an overzealous application of "process improvement".
I've made a link to your posting as a good example of bad customer service at: http://adelino.typepad.com/adelino_marketing/2006/08/no_banana_no_ci_2.html
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