Apple buys Lala

It's been confirmed that Apple has purchased Lala and rumors are flying about why they did that. Lala stores music in the cloud and streams it to a user's computer (kind of reminds me, in a way, of what MP3.com was up to before they got sued); as part of the deal, Apple gets the not only the Lala engineers, but also the founder of the company.

This acquisition is not uncommon for Apple -- they buy a lot of small companies and really never disclose the purpose of the acquisition, though it usually becomes obvious 6-18 months later when the integrated technology gets released as a feature, component, etc. Why is Lala getting so much attention?

I don't mind storing my music locally. Broadband speeds to my house are at the point where it just doesn't take all that long for me to download a track or album from iTunes; storage is cheap and gets continually cheaper, so there's not much overhead in storing it. All of my music gets (and everything else on my computer, for that matter) gets backed up for around $4 per month. My music does not necessarily need to be available to me everywhere -- I've got all the music that I want to listen to on my iPhone (it's still got half of its storage empty) and even more music on my laptop (still 60gb free at last count); I'm not sure that I necessarily need to be able to stream music to my laptop and there are places I want music where there is not an internet connection.

But maybe I'm wrong.

The model of needing to own music is probably fundamentally flawed. Subscribing to music is likely going to need to be the model of the future. All of the platforms that I mentioned above -- my home computer, my laptop, my iPhone -- are all platforms that could receive a stream of music, especially as broadband gets more pervasive, and its probably worthwhile to note that all of my platforms carry that little Apple logo and all my current consumption is through iTunes. I've currently got over 30,000 individual songs in my collection, which is a lot, but will never hold a candle to the over 8 million songs currently available on Lala.

And what about the obscure music that Lala doesn't have? Well, they have their "Music Mover" utility for that. I'm not going to claim that I fully understand the technology behind it, but I'm going to guess that just as MP3.com's (pre-lawsuit) utility used to scan the zero track of a CD for identification information and would match against tracks already in their database to give you a 30 second virtual "upload", the Music Mover probably scans ID3 tags, compares them to music in the database, and gives you access to what is already on the Lala servers, actually uploading only what is not already there. Music Mover solves the problem of what to do my entire music collection that I've already got, which is probably my biggest hesitation of moving to an on-demand, streaming model.

Let's go back for a second to my statement about pervasive broadband because that infrastructure is what will ultimately be the reason that streaming succeeds (or fails). AT&T is the current data provider for iPhones in the United States and we've all seen the "map for that" Verizon ads that contrast high-speed data coverage between their networks. If you're like me, one of my big frustrations with satellite radio is when it doesn't work, which, even on Verizon's network, is still a possibility. With physical audio tracks existing on my laptop, iPhone, etc. it does not matter if the data network is reliable; my limiting factor is simply battery life. The big question/challenge for streaming right now is whether or not the technology is adaptable enough to deal with network outages without me knowing about it.

But then again, maybe Apple is simply after something more simplistic.

Maybe the Lala purchase is just to add additional value to an iTunes store purchase -- buy the track for $0.99 and you can download it, buy it for $1.19 without DRM, or buy it for $1.50 and you can download it and stream it as much as you want on the web.

That sounds pretty boring though.

Book review: It's Not Who You Know -- It's Who Knows You

FULL DISCLOSURE: I'm honored to say that I know the author, David Avrin, and that it is my pleasure to review his book. I purchased my review copy (i.e., no galley or comp copy for review) and I think that anyone that knows me, David included, knows that I'm always tougher on people that I know.

This book is about promotion. About tactics and techniques to leverage your brand, your company's brand, yourself to the top of people's minds. David Avrin, the author, says it best: "This book is an unapologetic homage to the power of using creative promotion to attract customers, build your business, and support your families." Ok, he said it better than me.

If you do not have a PR strategy for yourself or your business, this is likely the book for you. However, I will warn you that it is not a comprehensive, step-by-step, spoon-fed, detailed PR strategy guide; I'm sure there are other books for that. What you get with Avrin's book is an easily read, easily consumed strategic basis for a workable PR and marketing strategy.

Avrin covers topics that I found interesting such as representing yourself during air travel (I'm totally guilty of having gone the extremely casual comfort, stick my earphones in my ears immediately route), doing memorable things during conferences and tradeshows, and some interesting tactics for positioning yourself as an expert to the media (did you know that proactive could be a wrong strategy when dealing with the media?). Additionally, for those of you that are unfamiliar with effective web and social networking strategies for promoting yourself or your business and for tracking your web presence, you will find the information in Avrin's book extraordinarily useful.

The idea point breaks in Avrin's book are not big -- I like that. Many business authors feel as though they absolutely have to cram in as much supporting material as possible in between idea points, creating extremely long chapters and, while that is sometimes effective, depending on the subject matter, by keeping the breaks short and the ideas succinct, Avrin's book is easy to read, easy to skip around in, and very easy to use for future reference.

Be visible. That's a big, overriding point in the book and, indeed, why Avrin likely brands himself as "The Visibility Coach". Examples of this range from ideas as simple to producing a large banner to advertise the re-opening of a restaurant to ensuring that you're the one person that actually stands up and asks a question at the end of a presentation/speech when everyone else is sitting, staring at their feet. As Avrin says: "The greatest enemy of success in business is anonymity. Speak up . . . In a flat sea of competitors, it takes very little to stand out and be noticed. Stand out. Be noticed."

There are numerous real-world examples that Avrin ties in throughout the book, but not so many as to be overwhelming -- a few examples to drive the point home and then he moves on to the next point. For those of you that are fans of skipping to the ends of chapters or idea points in the hopes that there is a summary sentence or two, you will be happy to know that each idea point ends with a "The Visibility Coach says:" followed by a short idea point summary.

Thankfully all books are not equally (read the book for more on "All things being equal") and so I highly recommend this book to anyone interested in promoting themselves and their business.

Kindle version available.

Link -- Amazon

Link -- Kindle version

Link -- Visibility Coach main page

PS -- I went to buy some copies of this for some folks today at Barnes and Noble and have come to find that it is mostly sold out in Denver; it is the #1 business book this week in Denver.

PPS -- I'm a proud member of the Homecoming Project and have been for years without actually having a name for it; read the book and join the Project.

Texting while driving = ticket in CO starting tomorrow

The law that started in California finally arrives in Colorado starting tomorrow: it is a primary offense to be caught texting while driving, punishable by a $50 fine.

A few items of note:

• You can also get a ticket for texting while sitting at a light.
• "Texting" includes e-mail, Facebook, etc. -- anything that requires you to type on the keyboard.
• "Primary offense" means that you can be pulled over for suspicion of texting; you do not have to have committed another violation.
  
• This law does not include using a handsfree device to make voice calls (unlike California, but I'm sure that's coming too).
• Unfortunately there does not appear to be a good voice-to-text application for the iPhone -- most require a carrier assignment and use the e-mail gateway; ShoutOUT looks promising, but does not yet appear to actually be available.
  

I watched a cop get interviewed about this on the news this morning and he admitted that it would be difficult in a compressed time period to tell if you were dialing a number vs. texting, but that if there were a reasonable time period in which he was following you, he would probably be able to tell.

Guess I'll actually have to start using the traditional phone function of my iPhone.

Smartbook AG gets upset with people using the term "smartbook"

Apparently Smartbook AG has a multinational trademark on the word "smartbook" -- good for them. Although they are well justified in defending manufacturers against using the term for competing products, they have also apparently decided to go after media outlets and even some bloggers that are generically using the word to describe next generation devices under the moniker of "smartbooks".

Interesting marketing strategy.

Here's a link to the source about the smartbook controversy on TechCrunch.

Smartbook.

(yup, I'm happy to help)

Refreshing interview with Tom DeLong from Blink182

A series of refreshing interviews with Tom DeLong from Blink182 -- I especially like the video embedded below. To whet your appetite, here's a quote from the interview: "I believe that if you look at your band with a modern filter, you can create really cool merchandise, live experiences, an amazing website and monetize all these elements and not worry about selling the record itself. In fact, I believe you should take down every barrier and put as much music out there for free."






(if the embedded video is not working, click here)

4-part video series here.

Transcription of the interview here.

Wave invites follow-up

Ok, I got some hate mail from people that posted comments on my blog about the Google Wave invites, so here's my general response:

1. I asked you to send me an e-mail in the original post. Not only does it make it easier for me to invite you, but it protects you from having to post your e-mail address in the comments, subjecting you to what would likely be an overwhelming amount of spam.
2. For those of you that did elect to post a comment and left your e-mail address, I've rejected all comments so that your e-mail address will not appear where anyone or any spambot can find it.
3. This really was designed as a thank-you to people that read my blog; if you had actually read the text of my post, you would have been able to follow the instructions and likely would have received an invitation from me.

Thanks again to my loyal readers.

Ross

Google Wave invites

I've got 5 Google Wave invites for my loyal blog readers -- just shoot me an e-mail if you want one and, as always, first come, first served.

UPDATE: I'm out for now 3:30PM MST on November 8, 2009. Here's the deal: if you send me an e-mail before I posted this update, I'll save your e-mail address and send you an e-mail when I receive another round. For those of you that posted comments or contacted me in a way other than an e-mail, I'm sorry that I wasn't able to help you.

Thanks for reading.

3 Google Voice Invites

If you need one, drop me an e-mail -- first come, first served until they're gone.

Some thoughts about Tesla Motors

For those of you that follow me on Facebook, you know that I was luckily enough to be invited to a very VIP event prior to the opening of the Tesla Motors gallery in Boulder this past Friday evening.

Here are some things that I learned and observed:

• Elon Musk (co-founder of Pay Pal and CEO and major investor in Tesla) is a committed guy and very well-spoken. He fielded questions from a small, but influential group of people with aplomb, converting technical questions into easily understandable answers that not only provided digestible technical information, but showed his passion for the brand. Furthermore, he was very approachable at the individual level and I enjoyed the few minutes that he spent speaking with me.
• Tesla currently only produces their roadster and the sedan is still a couple of years off. All of the profits from the sale of the roadster are plowed back into the development of the sedan -- they are using a limited production, expensive showpiece to fund mass market vehicles, so everyone that purchases a roadster becomes an investor.
• Colorado currently offers a $40K+ tax rebate that, combined with Federal tax incentives, brings at total of $50K+ in rebates, provided that you receive delivery of the vehicle by December 31, 2009 in Colorado -- this is a pretty powerful motivator as it cuts the price of the roadster by about 50%.
• Tesla did receive $400mil+ as part of the whole bailout program, but Elon claims that they have not experienced any problems with government involvement from the investment; the "problems" that they have with government entities are the strict regulations and "hoops" they have to jump through to be able to sell the cars as drivable in the Unites States.
• Repairs for Tesla automobiles are currently performed by "Repair Rangers" -- basically the repair guys make house calls at the price of $1 per mile for travel plus the cost of repairs.
• Tesla is not only manufacturing their own vehicles, but also providing electric drive trains to others, notably the forthcoming ElectricSmart.
• The timelines for production are considered "impossible" by normal automakers -- their cycle for the sedan is 3 years from concept design to production.
• Individual consumers cannot purchase "beta" models of new production automobiles, but those that put down deposits on the forthcoming sedan will be invited to take rides in pre-production models.
• In talking with representatives of EV cell manufacturers and other alternative energy source manufacturers, you truly could, given enough money at this point, install a solution in your home that would power your Tesla with no fossil fuel required.
• The environmental manufacturing cost of vehicles, according to Elon, with some exceptions, is roughly equal to the retail cost, so the environmental manufacturing cost of a Tesla at around $100K is about the same as a $100K Lotus.
• Tesla aims for 5-star crash ratings for all of its vehicles, and those ratings get harder to achieve each year.
  

The cars themselves are gorgeous and are made for Tesla by Lotus, so they are similar in size to the Lotus Elise, though the cockpit seems a little bigger and there are definite exterior and interior design differences. Fully loaded, the Tesla Roadster Sport will run you about $150K and it looks fast just sitting still. Due to the nature of the engine and drive train, the Roadster Sport does 0-60 in 3.7 seconds (they actually were postulating that it did closer to 3.5-3.6 seconds in the higher altitude due to the thinner air and drag; the altitude has no effect whatsoever on the engine performance) because every bit of torque is available from the second you hit the gas.

Link -- Tesla Motors

PS -- the food and space at The Kitchen in Boulder was spectacular and I was glad to meet Kimbal, the Chef-Owner and Elon's brother; I look forward to returning for a great meal.

PPS -- If you want to schedule a test drive in Boulder, call Tony Longhurst at (303) 440-3758 and he'll take care of you.

PPPS -- If you have been looking at buying one of these and want to chat about me purchasing one on your behalf prior to December 31, drop me an e-mail as I am a Colorado resident eligible for the tax incentives.

The problem with AIROPTIX Night & Day Aqua contacts and what to do about it

I've worn Focus Night and Day contacts without significant problems for a number of years; basically since they came out. This past August I went in for my Colorado state-mandated annual prescription review for contacts and was informed that Ciba Vision, owner of the Focus brand, had "improved" the Focus Night & Day line by taking the same lens, coating it with some sort of fancy, buffered coating and by adding a tint and lettering on the lens that said "ok" if the lens was in the correct position (i.e., not flipped the wrong way). I popped in the new sample lenses at the optometrist's office, they seemed fine, and so I ordered a year's worth of lenses. That's when the problems started.

Never before had I really needed to remove my lenses to clean them, but it seemed like I had to do it daily; never before had I had a problem sleeping in my lenses, but I was waking up needing to clean them. Although it seemed like some of the itching and burning in my eyes may have been allergy-related, I've never really had allergies, and when I removed my contacts, the symptoms seemed to almost immediately disappear; it got to the point where I was either carrying a contact lens case with solution or throwing lenses away when I was at work because I couldn't take the irritation.

Finally a couple of weeks ago I decided to take a break from the lenses and even went to see if I was a candidate for laser surgery as I had promised myself that if I could no longer wear extended wear lenses, I would get the surgery. While I was at the laser eye surgery consultation answering questions, the assistant asked if I had any problems with the AIROPTIX because there apparently were massive problems with the lenses and that Ciba Vision was aware of the problem and exchanging lenses. I immediately called my optometrist and he confirmed that there were issues, Ciba was aware of the issues, and that Ciba would exchange out the AIROPTIX for stock of the old Focus Night & Day with no questions asked. Furthermore, he offered me a couple of free pairs of Bausch & Lomb PureVision lenses along with a prescription for those -- PureVision is the Buash & Lomb extended wear lens.

If you're having the same issues I was, here's what I suggest:

• Stop wearing the lenses immediately. If you think you have an infection or some other negative effect from the lenses, call your optometrist immediately.
  
• Call your optometrist that wrote the prescription -- chances are that they are aware of the issue and can get your lenses switched out by their Ciba rep. Chances are also good that they may have some samples of the older Focus Night & Day lenses that they can give you until Ciba gets you new lenses.
• Ask your optometrist to give you some samples of PureVision. I'm sure that Bausch & Lomb is loving that Ciba has screwed this up and is loading up optometrists with extra samples to convert customers.
• Should your optometrist be unwilling or unable to help you, call Ciba directly as they are aware of the issue -- (800) 875-3001.

Link -- Bausch & Lomb PureVision

Link -- AIROPTIX Night & Day Aqua

Bay Cities Deli

Those of you that have not lived in LA, and perhaps those of you that don't or didn't spend much time on the Westside and around Santa Monica, have probably never heard of Bay Cities Deli. The Deli is right on the corner of Lincoln and Colorado, just North of where the 10 hits Lincoln. Most of the time the parking lot is packed and on weekends they actually have someone in the parking lot to direct traffic into parking spaces.

Inside, Bay Cities is packed and cramped and full of fabulous food items from their cheese selection to their bakery to their wine selection to, of course, their deli. As you would expect, considering the word "deli" is in their name, Bay Cities has an incredible deli. You will not find better meat products, prepared foods, and salads; every meat to be sliced in the case if it is not some sort of custom product, is a Boars Head product. Of course, with all of the fabulous bread, cheeses, and meats, Bay Cities puts together some amazing sandwiches.

When I lived in Venice, there were many Sundays when the line at the deli inside Bay Cities was 30-45 minutes long and all of us in line were willing to wait for sandwiches -- the best sandwich, in my opinion, however is the Godmother. Served on their fresh french bread, the base sandwich consists of Genoa salami, mortadella, coppacola, ham, prosciutto, and provolone -- no substitutions are allowed and if they description of ingredients got your mouth watering, you'll know why. Following the base sandwich, you can add the normal fixings, but most get it with "the works", which consists of mayonnaise, your choice of mustard, onions, pickles, tomatoes, lettuce, Italian dressing, and you choice of mild or hot pepper salad. A word of warning: if you get the sandwich with the works, eat it within 15 minutes or so of it being assembled or all of the amazing oils will begin to make the bread mushy; not that it tastes bad, but it may cease to function in the classical sandwich manner (i.e., you might need a fork and knife).

Due to the popularity and potential length of line, it was always challenging for me to grab a sandwich on my way out of town. However, Bay Cities now has online ordering, which is amazing. Allow me to note that this is not automation for automation's sake -- the automation in this process truly solves a problem for customers like me that know exactly what they want: I can get in and out without waiting in line. To support the online ordering, they carved out a corner of the store well away from the normal deli line that only fulfills online orders and catering orders. I will admit that the online ordering system is rudimentary (i.e., not very fancy), but it works and it works easily on my iPhone. Just log on to the site, put in your order, and they'll make it; you need to give them 45-60 minutes (they won't even talk to you about your order not being up if it hasn't been 60 minutes since you ordered). Once you arrive, you stand with the rest of the people that have ordered online and sift through the orders on the gorilla rack -- they just print out the order sheet and wrap it around the sandwich, so look carefully for your e-mail address.

I was just in LA last Sunday, placed an order on my iPhone during brunch, ran into the store while my friend waited in the alley (far enough away for the parking guy to not yell at him), ran up to the rack, found my sandwich, and was out in less than 5 minutes. The sandwich that I brought on the plane only had mustard, lettuce, and pickles on it because, to be honest, everyone on the plane starts drooling with the smells coming off just the base sandwich; if you load it up with the works, you will assuredly send the smell of all that stuff throughout the entire plane air system in addition to the complications you may face with the sandwich getting mushy from all the oil.

If you live in LA, it's definitely worth a trip; if you're traveling through and flying out of LAX, bear in mind you can swing by, hop on Lincoln, and take Lincoln straight to the airport.

Link -- Bay Cities main

Link -- Bay Cities online ordering

Thanks to The Delicious Life for the pic

Get the USBConnect Mercury to work with Snow Leopard

This isn't too hard, but annoying that no one really has a good set of instructions, so here you go:

• Leave the modem out of your machine's USB port
• Download this software from SierraWireless if you've previously installed SierraWireless software
• Run the "Watcher Remover"
• Restart your machine
• Open "System Preferences"
• Click the icon that's likely blank with a phone icon
• From the drop-down that likely says "Default", select "Add Configuration"
• Label it something like "ATT"
• Click "Advanced"
• Select "SierraWireless" from the "Vendor" list
• Select "GSM" from the "Model" list
• Click "Ok"
• Make sure you check the box that says "Show Modem Status in Menu Bar"
• Close your Preferences (you should now have the little phone icon on the upper right of your screen where the time is typically displayed)
• Insert the USB modem
• From the phone/modem icon in the upper right, select "Connect" (if the connection profile you just created is the only one you have, it will automatically have a check mark next to it; with multiple connections, make sure the connection profile is checked)

That's it -- no additional software from SierraWireless required.

Enjoy.

Is the leather armrest on your Yukon/Tahoe cracked? I've got the solution

I like my Yukon and I've always enjoyed my Chevy and GMC vehicles, but they do not use the best quality leather when wrapping the seats, meaning that around 40,000 or 50,000 miles, depending on use, the leather on the driver's armrest will probably start to crack. Not only is this leather cracking aesthetically unpleasing, but it also is uncomfortable on your arm; and if you store the armrest back in the seat, the geometry of the cockpit doesn't feel right.

My first sop in my quest to fix this problem was Pep Boys: although they admitted that this is a very common request (look at suburban streets in Colorado and every other driveway seems to have a Yukon or Tahoe in it), the only solution that they had was to stretch a lambskin steering wheel cover over it -- no. Then I ordered a neoprene cover, but because it was designed to fit over the leather without the armrest being removed, the velcro straps kept coming loose and it kept falling off (plus it looked really goofy). Finally I found The Seat Shop on the internet.

I'm not an extraordinarily mechanically-inclined guy, but I can generally get around with good instructions, however, what scared me about messing with the seat is the fact that it has side airbags. When I looked at the leather cover on The Seat Shop's site, it was clear that the armrest needed to come off in order to install it. Luckily the guys at The Seat Shop anticipated the problem of installation and helpfully provide fully documented videos on how to install the products that they sell. Based on watching the video, I went ahead and ordered the cover and gathered my tools. When the cover arrived, I took my computer out to the car (connected to my home wifi), set it on the seat, cached the video, and paused it throughout the removal process.

Here are a few tips about removal and installation:

• Have the video handy somehow -- a nice laptop screen in the vehicle with you is helpful.
• The leather of your seat cover has a lot of give, so don't be afraid to really stretch it to get at the ball and joint mechanism.
• Before you start removing parts and pieces, you should jam a plastic shopping bag or some white paper into the opening behind the joint that leads into the seat -- anything you drop will sind up contained within the area around the joint and not fall into the seat.
  
• You have to remove a rubber o-ring (they call it a "rubber band") -- don't lose it. I recommend using some 90 degree needle-nose pliers and/or tying a string to it before you remove it. Luckily if you do lose it (I didn't), it's about the size of a standard scuba tank o-ring, which you should be able to locate (probably free of charge) from a nearby scuba dive shop.
• After to remove the rubber o-ring, you have to remove a u-shaped clamp. I recommend loosening the clamp as shown and then bending a paperclip around the convex "u" portion as the clamp is under pressure and jumps when you remove it.
• Pull the armrest off.
  
• Put the clamp and o-ring back on the joint as soon the armrest is off and tuck the leather from the seat cover back in.
  
• Follow the instructions in the video to apply the leather sleeve (note that you really have to stretch the leather and get the sleeve zipped on before going any further). Once the sleeve is on, cut (yes, cut) the leather as shown in the video.
• Put the armrest back into place and push in on it hard until you hear the clamp click -- when you move the armrest up and down, it should not move laterally once the clamp is in place.

I messed up this process and lost the u-shaped clamp, which is not a part that GMC stocks. There are a few options, though I employed the last one:

• Lean your seat all the way forward, unclip the leather cover from the bottom, and fish around until you find the clamp. You can watch the cover installation video to try and get the cover back together or can leave it unclipped once you recover the clamp.
• The Seat Shop can fax you instructions on how to modify a medium binder clip to work -- basically you just clip the thing with some wire cutters and create (as best you can) your own u-shaped clamp.
• AutoZone sells a package of u-shaped window handle clips -- the largest clip in the package is almost too small, but it works; you just have to be patient on getting the o-ring around the flanges.

During this process I did have a chance to talk to one of the guys at The Seat Shop. Not only are they very friendly guys, but they really are knowledgeable about what they are doing. He ran through all of the options above and was luckily able to get me headed in the right direction to get my armrest working. Additionally, I had initially ordered the wrong color, so he sent me a new cover in the correct color free of charge. He did tell me that a lot of his business is direct to consumers that then take their products to an installer; he told me that he makes covers by purchasing 20,000 yards of leather and sewing off of that as opposed to local shops that buy in much smaller yardages and charge a lot more.

I'll tell you that the quality of the leather on The Seat Shop covers is visibly and texturally superior to what GMC uses. If ever my seats start to crack, I will be ordering replacement covers from these guys and having them installed. Note that, although my vehicle already has a third row of seats, The Seat Shop also sells the brackets, parts, and covers to install an aftermarket third row in your vehicle.

Link

Book review: Never Eat Alone

Never Eat Alone is not a new book, in fact, it was written before Keith Ferrazzi's new book, Who's Got Your Back, that I reviewed a a few weeks ago. There are a number of references to NEA in WGYB and I had been meaning to read it for a long time, but noting that there were somewhat tactical references to it in the more recent book, I bumped it to the top of my reading list.

Unlike many other business authors that can seem to abandon ideas in their previous books, I actually think that you can get more value in reading NEA after reading WGYB. Although my review of WGYB states that there is a good amount of tactical tips that are actionable, NEA is, in my opinion, a tactical companion to WGYB -- WGYB adjusts your mindset in a certain way and NEA gives a lot more actionable steps about how to reach the goals of your WGYB mindset.

Among the strategies in NEA are specific actionable toolkits such as getting past assistants that view their job as protecting their boss from speaking to you and making cold calls. There are lists of steps to ensure that networking interactions are worthwhile and that your expectations are correctly set, for example with cold calls:

1. Conveying credibility
2. Stating your value proposition
3. Imparting convenience and urgency
4. Being prepared in advance to offer compromise

As with WGYB, there are a lot of reviews that bash on Ferrazzi for name-dropping and for fake modesty. In my opinion (still) the name-dropping adds legitimacy to a lot of the real-world examples of putting the tactics to work and I think that Ferrazzi has a good personal story that shows how he made his way out of growing up in a blue collar town.

Worthwhile read.

Kindle version available.

Link -- book
Link -- Kindle version

Mint.com launches Financial Fitness

Mint.com is hands-down my favorite online money management site; I used it all the time via the web interface when it first launched and now extensively use it via the iPhone interface. I like that I can set budgets, that it derives budgets based on spending behavior, that it send my e-mails when bills are due, and that it allows me to track everything (bank accounts, mortgages, owned assets, etc.) to derive total net worth. As some of you may remember, Mint.com even caught some fraudulent activity on one of my credit cards that I never would have noticed until it was too late.

There is a new beta feature of Mint.com that allows you to track financial fitness. The Financial Fitness product does analysis on your accounts and spending behavior and provides actionable recommendations for you to be able to improve your financial fitness, specifically ways to improve your financial standing.

Check out Mint.com via the link below.

Link

My thoughts on the Apple Tablet

Rumors are swirling about the Apple Tablet ("applet" as I'll refer to it) and here are some thoughts:

• Lots of people are assuming that this is an oversize iPod Touch with some high-def video capability. If that's the case, then it should run the the Kindle application, which means that it becomes an additional hardware vector for Kindle content rather than a "Kindle killer".
• Ideally it well have support for basic document types (i.e., Word, Excel, etc.). If it supports at least opening and entering presentation mode for PowerPoint and Keynote files, and it includes some sort of common video out, that will make it an even more useful business tool.
• It's possible that it will include a 3G component, but it's hard to say. If there is a 3G option, hopefully it can subsidized through an agreement, but hopefully there is also a non-3G version available to those that do not want/need that functionality.
• Rumored price point of $699-$799 seems like it's probably correct, depending on functionality.
• The Septemberish announce date for a launch that puts the devices into Apple Stores in time for the holiday season seems to make sense -- it could wind up being the must-have for this Christmas if they can launch it by that point. Note that in the past a lot of rumored pre-Christmas launches by Apple have been held over for various reasons into the next calendar year.
  
• Apple might be working with record labels on something to make the "music experience" different, but, honestly, I can't imagine that it would be so cool as to re-energize full album sales and/or create a premium purchasing tier.
• Provided that the tablet platform supports iPod/iPhone applications, I'm very interested to play around with Citrix on it.
• As I've always hoped with internet tablets, I will state my hope here that the applet support bidirectional USB and allows devices like digital cameras and digital video cameras to dump content to the device (think, at the very least, a tablet version of iPhoto).
• It will probably run on a custom processor from P.A. Semi, which Apple bought out. Honestly, I don't care what it runs on as long as it's fast and it works.
• The accessory lines for the applet are going to be insane, dependent upon functionality: this opens up lines of portable accessories (covers, etc.), home accessories (docking stations, adapters for home a/v systems, etc.), and business accessories (docking devices, mounts that allow it to be used an secondary monitor or Wacom-type tablet, etc.).
• Bidirectional wireless connectivity to Mac desktops and laptops would be ideal for internet connection sharing, syncing, and advanced functions such as using it as a secondary monitor, using it as a drawing tablet, etc. The obvious choice for this would be Bluetooth, but it's certainly not outside the realm of possibility that Apple would choose to adopt a higher standard like UWB or something similar that allows for dramatically faster transmission.
• Bluetooth connectivity for wireless mice and keyboards seems like a safe assumption.
  
• I'm eventually going to see someone walking around with one of these things somehow strapped to their belt and I will treat them most harshly.

Guess we'll just have to wait and see.

Rendering from AppleTablet.net

Are you managing the symptoms or the root problem?

When I was engaged in consulting, specifically in process re-engineering and strategy, the reason that we were usually brought in was to bring and independent point of view and ensure that clients were really getting to the root cause of problems instead of just addressing symptoms of root problems. Working inside a business, it's very easy to become reactionary to symptoms and to address symptoms quickly and assume that you've addressed root problems.

I never really had a term for symptom management vs. root problem management, but Seth Godin has coined this term:

Let's define "bear shaving" as the efforts we go to do deal with the symptoms of a problem instead of addressing the cause of the problem.

That's awesome! Love calling it bear shaving -- brief, to the point, and interesting in conversation.

Seth has some great examples of bear shaving on his post (link below), but think about this:

• Record companies complain about lack of album sales and the rise of the sales of singles, but are not investing money to find bands that can produce great albums (they only seem to be finding new bands that can produce singles).
• Book publishers constantly express concern over a $9.99 price point for new release books when there are virtually no production and distribution costs instead of re-imagining their industry as their traditionally greatest costs head towards zero (how do you judge an e-book by its cover, especially when it's in grayscale and the size of a postage stamp on your Kindle?).

Don't let this happen to you and/or your business; as Seth suggests: call it when you see it.

Link

Removing the "on behalf of" using other Google Apps accounts

Google announced that they have a solution to get rid of the "on behalf of" notification in Gmail by using the SMTP (send mail) server of the address that you are sending mail on behalf of. The process is quite simple:

• Log into your Gmail account
• Click "Settings"
• Click "Accounts"
• In the "Send mail as" section click "Edit Info" next to one of the accounts
• Set your name and click to the next screen
• Click "Use the other e-mail provider's SMTP servers"
• You will be presented with SMTP server address, username, and password fields along with a SSL checkbox and a port drop-down

Here's how to configure an account hosted on Google Apps:

• The SMTP server is: smtp.gmail.com (by default the system pre-populates the custom domain, so you need to make sure that you change this)
• Your username is: @ (i.e., nowhere@loopback.com | you have to put your entire e-mail address in there for the Google SMTP server to authenticate you)
• You password is: whatever password you use for that other account (not necessarily your primary Gmail account password)
• Click the SSL box; the port automatically sets correctly
• The system will verify your credentials and will only return you to the configuration screen if there is a problem.
  

Easy enough.

A quick air travel tip

Here's something you should know: solid deodorant/antiperspirant sticks are not liquids and do not need to fit in your zip bag. The only time that you need to put deodorant/antiperspirant into the 3qt baggie is if you use a liquid form (these typically roll on). You should never have a reason to need to purchase a travel size deodorant/antiperspirant stick; just toss it somewhere else in your bag and make some room for the things that are actual liquid.

PS -- once you clear security, toss your 3qt bag into a one gallon, heavy-duty freezer bag; I've seen 3qt bags fail in containing sandwiches and I definitely don't need it failing while containing spilled liquids.

Picture from bosconet

Serket Telson Watch

Serket, maker of some of the coolest boutique watches in America and owned by a friend of mine, has just released its newest model: Telson.

The Telson is a big watch at 48mm, but unlike Serket's previous two diver-style models, the Telson is a more straightforward and classy design. Additionally, unlike previous models, the Telson is available with different colors in the face: white, blue, and yellow (shown here).

Like the previous Reef Diver 2.0, the Telson has an exhibition back that shows off the Cotes D' Geneve mechanism, which is an extraordinarily dependable manual Swiss mechanism. The watch ships with both a black leather band and a stainless steel strap; the leather strap is pictured above in both shots.

As usual with the Serket collections, only 200 of each collection is produced, so not only do you get a high-quality, beautifully designed watch with a manual Swiss mechanism, but you also get a limited production piece of art.

Link

Book Review: Who's Got Your Back?

I didn't (haven't yet) read Keith Ferrazi's first book, Never Eat Alone. It's sitting here on my shelf (I can see it), but I never cracked it; it was an unfortunate victim of my shift to strictly electronic books and so it's sort of been caught in limbo (sorry, Keith).

Keith's new book, Who's Got Your Back?, had dropped across my radar after reading about it on some blogs, but it wasn't until I listened to Keith's appearance on the first Author Teleseminar with Seth Godin and some others that I knew that I wanted to read the book. In the recording that I was listening to, Keith was talking about "lifeline relationships", the success of forums at the YPO and EO, and how important it is to have strong, trusting group relationships that encourage success and mitigate failure. The timing was interesting for me because I've been evaluating joining groups such as YPO and Vistage, along with re-evaluating the dynamics of interaction within my company.

This book sat on the list on my Kindle for a few days and jumped into it at the gym I couldn't put it down. Unlike some business books that are compelling for the first few pages and then spend the remaining hundred plus pages hammering home the same point, Keith provides useful content and real-world examples throughout the course of the book. Although many other reviewers have criticized Keith for gratuitous name dropping throughout the book, I look at the name dropping as affirmation that Keith is presenting sound concepts that are agreed to be powerful people throughout the world.

There is a good mix of tactical and actionable steps along with theory and real-world examples that make this book one that I will continue to come back to as a strong reference tool. For me personally, I was able to use the book not only to understand more completely how my business teams could be incredibly stronger through lifeline relationships, but also how much I am missing those same kinds of relationships outside my organization; it also helped me more fully realize the value of professional organizations such as Vistage and the YPO (not that you necessarily need them, but it does make you more fully understand what they are trying to accomplish).

Whether you fully embrace everything that Keith has to say in his book is entirely up to you. However, even if you don't believe all of it, there are some worthwhile take-aways:

• Four Mindsets to building lifeline relationships: intimacy, generosity, vulnerability, and candor. (How many of these mindsets permeate your relationship interactions?)
• The need for healthy conflict, what Keith terms "sparring".
• Active listening and the importance of engaging in it.
• Leading by example.
• Happiness and meaning in what you are doing; following dreams.
  
• Commitment, accountability, and ownership.
• The dramatic importance of teams vs. flying solo -- how a team working together can produce vastly greater results than individuals working separately.

There's a lot more than the list above, of course, but my guess is that everything above is enough to get you to read the book. Here's the main thing that Keith wants you to take away from the book: "I hope you'll take away the idea that there is great power in vulnerability (the one mind-set with a bad rap)." My guess is that if you are like me, you never thought of vulnerability as a powerful leadership characteristic -- go pick up a copy of the book.

Kindle version available.

Link -- Amazon

Link -- Kindle version

Link -- Keith Ferrazzi promotion for buying 3 copies (free teleseminar and other items)

PS -- outside of how I will apply the principles of this book in the company where I work, the big thing that this book did was help me crystallize some thoughts that I have had for many years about a vacuum in my industry and provided a road map for creating a group, organization, whatever you want to call it to fill the vacuum. I'm excited about the project and I've invited some really talented people to help me with it. It will start out small (5-6 people to begin with) and will scale from there; I hope to share the project and process with you on this blog at some point in the future.

Book Review: Ignore Everybody

I've been following the growth of Hugh MacLeod through his blog, gaping void. I've always known Hugh as a guy that produces insightful blog posts and the guy that draws cartoons on the back of business cards. Hugh's drawings are cool and provocative and cause conversations; I have a number of them printed out in larger size and posted in my office to start conversations.

Hugh took a blog post that he wrote entitled "How to be Creative" (also available as a ChangeThis Manifesto), expanded upon it, and turned it into a book. In effect, I had already read a good portion of his book. I was aware Hugh was writing a book because I read his blog and he posted all about it and I follow him on twitter and he's been tweeting about it.

Ignore Everybody is exactly what I expected (hoped) that it would be: unflitered, unpolished, full of cool cartoons, and totally worth reading. I actually downloaded it to my Kindle right before my flight yesterday and read it during the flight with some time to spare (so, yes, it's a quick read).

In reading the book it's clear that Hugh did not compromise much to his editors at the publisher; he made the book the way he wanted it. I like books and blogs and articles that I imagine sound like the author talks and Ignore Everybody strikes me as exactly that kind of book; I could imagine having conversations on the topics in the book with Hugh and the language coming out exactly the same.

This book is not about marketing (though it will give you ideas). This book is not about becoming an artist (though it may inspire you to move along that trajectory). This book is not a tactical manual (it's most definitely not an ordered, step-by-step process). This book is about thinking big and embracing ideas (especially the scary ones) and changing your mindset. And it's about The Sex and Cash Theory, which explains that there are 2 kinds of jobs: the sexy, creative one and the one that pays the bills -- read the book for further definition and why this is dramatically important as you evaluate your current mindset.

This book will push you, hard, outside your envelope in a good way -- I hope that you are like me and you're willing to let it.

Link -- Kindle version

Link -- Hardback version

PS -- this is one of the better graphic-intensive business books to read on the Kindle. Probably due to the fact that all of the graphics are business card-size, which makes them just a little smaller than the width of the screen on a Kindle 2.

A knife sharpener that works for under $10

I decided to try out the AccuSharp knife sharpener based on the reviews on Amazon. To be honest: it looked to me like it should have had an "As Seen on TV" stamp on it, but for less than $10, I figured it was worth a try. Note that I did not read anything about it except for the glowing reviews.

When I received it, I was even more convinced that it should have been sold as a package with the food dehydrator (yeah, you know what I'm talking about). However, I figured that something that appeared to be so gimmicky couldn't have gotten the reviews it did for no reason, so I gave it a hard look:

• The device can sharpen serrated and plain blades, which is a neat trick, considering serrated blades normally require some specialized work.
• It's designed to work with the knife blade facing towards you so that you are using gravity to apply pressure against the blade and sharpening surface.
• There's a cover over the part of your fingers that might be exposed to the blade if the sharpener slipped.
• The sharpener blades are pre-angled and hit both sides of the blade.
• The sharpener blades are reversible (i.e., twice the life as would be expected) and replaceable.
• Most users average 5-10 years between blade replacements according to the literature -- guess it's not about giving the razor away and selling the blades.

To try it out, I used it on one of my pocket knives that was less than sharp -- within 25 strokes it had a razor edge, which is pretty incredible. Due to the fact that the knife I tried has serrations, I tried it on that portion as well and the AccuSharp put a razor edge on those as well with no special effort.

Besides looking cheap, this is a great knife sharpener to have around (and what do you care what your sharpener looks like as long as it works?).

Link -- AccuSharp via Amazon

Google Apps Sync: Outlook and Google Apps seamlessly

Google announced and released today a Google Apps Sync, which allows a Windows user with Outlook to seamlessly connect Outlook to Google Apps Premier Edition. Instead of needing to use 3rd party products, employees that use Google Apps can seamlessly sync e-mail, contacts, and calendar data to Google's servers instead of an Exchange server. This software, as I've mentioned, is currently only available for Premiere Edition users, but at a cost of $50 per user per year, it's a small price as compared to yearly costs per user for Exchange.

Has the Exchange server in the computer room just become an artifact for small and medium (and maybe large) businesses?

Link -- Google Apps Sync download page

Phone decisions: N97 vs. iPhone 3Gs

I keep saving and redrafting and editing this post, so I'm just going to fire it out this morning because it could go on forever if I don't hit the Publish button soon. Here goes:

So if it's going to cost me $699.00 to get a 32GB iPhone 3Gs or $699.00 to get an unlocked Nokia N97, which one do I get? I assumed that there would be a much larger price differential between the 2 and, generally when there's a $300 delta, it's easy to let the decision be made for me; in this case, the cost portion is neutral.

I'll be honest in saying that I have not ever held a N97 in my hands, whereas I am very familiar with the iPhone and a faster processor would be very cool (the rest of the features, such as video, that are not iPhone OS3-based aren't that cool to me as I will receive them as part of the OS3 update on my existing iPhone). Assuming that the N97 is as well made as other Nokia phones that I've used, and knowing that Google Sync is available for Symbian S60 devices, I do start to question which is the better device.

In the past Nokia had made US and non-US versions of its phones, and the US versions were generally crippled for reliable international use by the exclusion of a particular megahertz band, while the non-US versions did not include the most prevalent US frequencies. The N97, by comparison, is a quad band world phone, excluding none of the frequencies used by GSM carriers worldwide.

While both the iPhone and N97 have touchscreens, the N97 is a resistive touchscreen, meaning that it provides tactile resistance when pressed (i.e., it pushes back at you). Unlike the iPhone, the N97 includes a QWERTY keyboard that slides out from under the screen as an alternative to the touchscreen. However, the N97 uses a significantly slower processor (not sure why) than the iPhone 3Gs, which could lead to significant performance hits depending on how the OS handles background processes, simultaneous open programs, etc.

On all other specs, the N97 meets or exceeds the iPhone: 5MP camera vs. 3MP camera for iPhone, 32GB base memory with SD slot for an additional 16GB expansion vs. 32GB non-expandable for iPhone, unlocked GSM phone vs. contract-required iPhone locked to ATT network.

Probably the biggest hit against the N97 is the Apple Application Store. I've only been able to find a very small percentage of the Apps that I frequently use available in the Nokia Ovi Store -- all the apps are being written for the Apple Application Store. As many of you read, I tried to use the BlackBerry Bold and wound up switching back to the iPhone because the Apps were to critical to my daily workflow.

Decisions, decisions.

Link -- N97 on Amazon (for around $600 and available 6/25/09)
Link -- iPhone 3Gs on Apple's site

Did su.pr just win as the status update portal?

One of my challenges with posting certain content to certain services (Twitter, LinkedIn, etc.) was the kludgy way that I had to do it through a mish-mash of various services and through the use of an independent URL shortener. Even with doing all that, my content was only getting on to StumbleUpon is if someone stumbled it.

Su.pr changes the game by allowing me to post content directly to the StumbleUpon population and to choose whether or not to post the same content to Twitter and/or Facebook (no LinkedIn support yet). Furthermore, su.pr is a URL shortener natively, so I get that service without having to use a separate site. Additionally, su.pr allows me to schedule posts into the future, which means more flexibility around shorter posts and microblogs; now I can actually schedule some of that instead of having to think about it throughout the day.

What's really cool is the level of analytics that su.pr provides that shows optimal posting time, click-throughs, etc. for everything; similar to what Google Analytics does, but drilled down to the individual post.

Check it out -- su.pr

Higher utilization of your existing home network wiring

Wait, do you have a wired network in your home? Yes, everyone does: your electrical system.

Although technology to utilize existing powerlines to extend ethernet, phone lines, and crappy quality audio has been around for a while, a company called Averlogic is supposed to be providing a demo of the following 2 technologies:

• DVD-quality high-definition A/V streaming over powerline
• IP-based security camera connection via powerline

While the security camera side is slightly less impressive, consider the implications for being able to stream high definition audio and video via an existing power plug in your home. The high definition signal coming out of the receiver can be brought into your television via HDMI or component; HDMI being cooler because you'll receive the audio and video via a single cable (assuming your tv or A/V receiver supports it). Additionally, the receivers include remote controls that allow you to manipulate the transmitter unit (i.e., change the channel, switch between DVD and cable, etc.). In thinking about how I consume video in my house, I rarely, if ever, have multiple televisions going at once and this would allow me to consolidate all of my A/V equipment in the same room as all my computer equipment instead of having multiple satellite TV receivers, multiple DVD players, etc. Furthermore, I would actually save money by reducing the total number of DirecTV receivers that I have and I would be able to access my DVR recordings from all of my tvs.

No word yet on pricing, but imagine how much you could save on recurring monthly fees and custom A/V installer fees.

Link -- press release

They

They said it couldn't be done.

They said I would never make it.

They said it wouldn't last.

Who are "they"? I look at statements like the ones above and wonder why those statements aren't worded like this:

They said that if anyone could do it, you were the one.

They said it would be hard, but I made it.

They said I could make it last if I wanted it badly enough.

The end result if we constantly find ourselves saying the former statements instead of the latter? Maybe some of us need to find a new "they."

(at least that's what they told me)

Picture from House of Sims

Thanks to Antony Bonavita for the unintentional inspiration

Kindle highlights and notes are now online

Amazon is finally linking my book notes and highlights from my Kindle to the cloud -- see below:



When I switched from my original Kindle to the Kindle 2, I had to connect the Kindle to a USB cable and pull off my highlights and notes as a TXT file, so I am glad to see that Amazon is now permanently storing and associating notes and highlights to my purchased books. I'll make the assumption that there will be more powerful search and organization features coming soon.

Link

Steamed dumplings in spicy cilantro sauce

That was a big response; per my Tweet last night, here are some pictures and the recipe for steamed dumplings in spicy cilantro sauce.

You can make dumplings by hand -- there are tons of recipes on the internet on how to do it. Essentially you need to get your hands on some skins (easy to do at an Asian market), make the filling of your choice, and crimp and seal the dumplings. If you're looking for a shortcut, however, simply pick up a bag of the Ling Ling dumplings at Costco (in the freezer section in a bright yellow bag); they go from frozen to steamed perfectly in boiling water in about 5-7 minutes. I used the Ling Ling dumplings last night due to the time restrictions and they always work well with this recipe.

Here's what you need for the spicy cilantro sauce:

• 1 bunch cilantro chopped fine
  
• Splash sesame oil
• Splash rice wine vinegar
• Juice from 1 lime
• 1 scoop of minced garlic (2-3 cloves)
• 1/2 bunch parsley fine chopped
• 1/3 cup vegetable oil
• 2-3 hot peppers diced fine (I use either cilantro or jalapeno, though you could use habanero; I also throw in the seeds for more heat)

You can and should mix the cilantro sauce in a mixing bowl 30-60 minutes prior to making the dish -- the longer the mix sits with everything combined, the better the flavors combine. If you want, you can shortcut the chopping and dicing process by just throwing everything into a food processor and letting it to the work. I let the sauce sit at room temperature instead of putting it in the fridge, but if you're storing the sauce or making it well ahead of time, it's probably a good idea to refrigerate it.

Regardless of whether you made the dumplings or are using frozen dumplings, all you need to do is steam them so that the skins are soft and the inside filling is hot and cooked. I'll assume that you are using frozen dumplings for the purpose of this post, so get a pot of water boiling and put in the dumplings once it is boiling. Generally the dumplings only need to cook for 5-7 minutes in the boiling water, but that depends on the size of your pot and how many you are cooking -- you can check tenderness with a fork. Once you put the dumplings in, get a large mixing bowl and dump the sauce in the bottom; you're going to be moving all the dumplings into this, so it needs to be large enough to hold them and allow you mix them around.

Remove the dumplings once cooked, drain out all of the water, and put them into the sauce hot. Mix the dumplings into the sauce until they are evenly coated, taking care not to break the dumplings open with your mixing spoon when you are mixing. After you have a good coat on the dumplings, you want to get a large plate or platter and pour out the dumplings and any remaining sauce.

If you are eating this as a main entree, a good rule of thumb is 8-10 dumplings per person; as an appetizer a good rule of thumb is 3-4 dumplings per person.

Amazon Web Services betas physical import/export

Amazon Web Services (AWS) is launching a beta program that allows you to send a physical hard drive for data import to or export from the Standard Storage Solution (S3) program. This is an interesting solution for those that want to get large amounts of data into or out of S3, but do not want to waste the time and bandwidth to do so.

Pricing and specifications are included in the link below.

Link

My Neat scanner isn't so neat right now

It's not liking scanning more than 1 page any more; it just hangs after the first page with both lights blinking and I have to restart the machine to get it going again. Not a productive environment, especially given what I was trying to accomplish with it.

I sent Neatco an e-mail this morning and, to their credit, they did get back to me this afternoon with this response:

Ross,

This is a known issue with our software and we are working hard on a fix. As a workaround, we've found that setting the scanner to scan Double-sided helps to reduce the crashing. Also, if you do have a crash with this scanner, instead of rebooting, unplug the scanner and go to Applications > Utilities > Activity Monitor. In there, select Neat ADF Scanner and click on Quit Process. Wait 10 seconds and plug the scanner back into the computer. We're sorry about the inconvenience and we hope to have a fix out there soon.

Thank you,

Ok, am I using a Mac device or has someone somehow switched my operating system to Windows? Seriously, don't the instructions above sound like something you'd have to do with Task Manager in XP?

Guess I'll try this tonight; sure hope that the software automatically deletes the blank page backs from the double-sided scanning.

Book Review: Rules of Thumb

Full Disclosure: I received a free copy of this book for review.

Additional Disclosure: I had already purchased this book myself before I received the free copy.

I remember the first issue of Fast Company: it came out in 1995, just before I started business school in 1996. What I remember most about the magazine as I read it during business school was how interesting and real the stories were, how much they talked about failure and success, and how much different and more relevant the stories were than what I was learning in class. There were many times that I ripped stories out of the magazine and brought them to classes to start discussions (some professors appreciated it, other did not). Fast Company introduced me to Seth Godin, got me more interested in Tom Peters, and made me aware of companies that generally weren't discussed in my classes until 6-12 months after I had already read about them. While I was forced to read Fortune for many of my classes, I chose (at my own expense) to read Fast Company.

Yes, this is a book review. It's a review of Rules of Thumb by Alan Webber, one of the two guys that started Fast Company (now all that stuff above about Fast Company makes sense, doesn't it?). As I stated above, I had already purchased the book before being contacted to review, though I probably would have done so regardless of whether I had been contacted for a review or not.

Put simply: this is a great book; it belongs on the bookshelf, desk, nightstand of every person in business today. The rules of thumb that the book provides are succinct and understandable without really needing to read the chapter -- you can skip to the last few pages of the book and rip out all of the rules in 3 pages, pages 265-267 (you can tell by the graphic with the scissors and perforation marks that these pages are designed to be removed). However, if you skip to doing this, you miss the greatest part of the book: stories and context.

Each rule of thumb is accompanied by a story, something that makes it real, something that makes it come to life. Following each story is a "so what?", in which Webber provides further context and information as why the rule of thumb is important. I'll jump off topic here for a moment and jump back in time to high school where I had a great English teacher that used to write SO WHAT? in big, red, capital letter across the first page of papers and make us re-write them. It took us all a while to realize that by doing that, he was turning us into great writers: we had to explain, had to take a position, had to make an argument, had to make the writing compelling. Jumping back to Webber's book: his adding in the "so what?" makes what could potentially be a good business book an extraordinary business book.

Webber makes no bones about the fact that all of the rules of thumb won't be applicable to everyone right now -- he encourages readers to pay attention to the ones that mean something to them now and to revisit the book later (weeks, months, years) and see what applies and doesn't apply in the future as situations and lives change. I will admit that most of the rules of thumb hit a chord with me, but some of them didn't, so I've gone back to those that didn't to try and figure out why; not that I feel like a failure for them not applying, but Webber's got many more years of experience and knowledge than me and I want to make sure I'm not missing something.

Normally in my book reviews I quote some lessons and main ideas, which is not quite that easy with this book because there are 52 lessons and main ideas. You'll just have to trust me in saying that this is a book you should go buy and read and keep and refer back to. A lot of people might say that the content in the book is common (business) sense, but the longer I live, the more I realize that common sense is just not that common; it's never a bad thing to reinforce what you believe to be common sense.

Kindle version available (and that's how I read it)

Link -- Amazon

PS -- rule 53 is wide open and Webber provides some ideas on a framework for us to start developing and collecting our own rules.

10.5.7 update

Although I've seen reports by others of problems with major Apple updates, I've never had a problem . . . until today.

Instead of using Software Update, I actually downloaded the updater from Apple's site -- took about a hour on a T1. I ran the updater, restarted, and my computer went into an infinitely looping blue screen on my Cinema Display.

Since I figured I was screwed regardless, I opened up my laptop, held down the power button to force a power down, hit the power switch to power up, and ran an errand for about 15 minutes. When I returned, I was presented with the login screen, but my Cinema Display wasn't displaying a picture. I logged in, ran a disk permission repair, restarted, and everything was good.

Now that I'm back up, I did a little Googling and it appears that my problem is not uncommon, so I would suggest doing a little searching yourself and arming yourself with some potential troubleshooting solutions before you run the update.

Good luck.

This blog will be available in the Kindle Store

(in about 48-72 hours)

Used to be that only the "big" blogs were available for subscription on the Kindle -- Amazon has now opened it up to anyone (i.e., me) willing to go through the effort to publish their blog through the Kindle front-end.

Unfortunately there's no direct link that you can follow to get it, but take a look in the next 2 or 3 days.

What I will do is provide a link for other blogs that wish to do the same thing:

Link -- Kindle Publishing

Book Review: The Think Big Manifesto

I've enjoyed Michael Port's books in the past, so I was very interested to read his new book, The Think Big Manifesto.

Let me start off by saying that this book is a pretty radical departure from Michael's previous books. This is not a book with concrete lists of action steps at the end of each chapter, rather it is book that challenges you to change every aspect of your life; it is a book about thinking bigger than you are now about every aspect of your life, including your work.

It's interesting to hear Michael admit some of his fears and small thinking as he was writing the book . . . and how he got past those issues by thinking big. I like that he takes large departures from traditional writing modes by doing things such as using Fibonacci numbers to enumerate points instead of the traditional 1-10 list.

This is not necessarily a self-help book, but it is certainly a worthwhile read.

Think (big) about this not being a hard and fast system, but rather a thinking big framework about thinking big.

Kindle edition available.

Link

"Hey bud . . ."

What's happened with addressing people you don't know? Are people just unsure of how to address someone these days?

These seem to be the popular greetings these days:

• "Hey bud . . ." (my name is not "Bud")
• "Hey brother . . ." (you're not my brother, I don't have a brother)
• "Hey bro . . ." (see comment in parenthesis above)
  
• "Hey man . . ." (yes, I am a man)
• " " (just starting talking to me, especially when not looking me in the eye is not effective)

What's amazing is how we seem to have lost the simple fallbacks of "sir" and "ma'am". To be clear: this hasn't been lost in some states in the South or by some customer service organizations, but, in general, it seems to be the exception rather than the rule. Further, you are very (very) unlikely to upset me (or any other man) by defaulting to "sir".

If all I did was make you pay attention to this and to think about your interactions, then, dude, I declare this mission complete.

Polite doesn't cost a thing.

The value equation

I was reading this post by Seth Godin about what he terms as the "value fraction", which is this simple mathematical argument:

Value = benefit/cost

As Seth correctly points out, there are 2 ways to have a net positive impact on this equation:

1. Decrease cost. This is what everyone seems to be doing these days.
2. Increase the benefit. This is what fewer people seem to be doing these days.

This equation is mostly applied to the consumer: the consumer wants a better value. However, this equation is equally as applicable to anything where value is required, including your job. If you work for someone else, chances are good that you do not want the cost (i.e., your pay, salary, etc.) to go down, so you need to focus on the benefit you provide to show a higher value.

The equation is easy, the math is simple . . . it's the execution that can be challenging.

Sake-glazed lamb chops with cilantro-mint vinaigrette

Ok, based on response to my Tweet about it last night, here's how to make the sake-glazed lamb chops with cilantro-mint vinaigrette.

Depending on how many people you're feeding, you'll want to get 4-6 chops per person. Costco actually has surprisingly good chops at a pretty reasonable price under the Kirkland brand -- you can generally find them in their meat section.

Once you're home with the rack of chops, you need to cut them down into individual chops. Use a sharp knife and cut in between the chop bones; use careful and sure strokes so that you don't mangle the meat as you cut it. Once you have them cut down, you will see a fat cap on the bone side of the chop -- cut off just the cap (i.e., only the portion covering the bone, not the portion covering the meat).

For the marinade, combine the following ingredients in a large zip bag with the chops:

• 1 cup sweet sake (doesn't need to be premium sake)
• 1 cup soy sauce
• Dried chili flakes (I usually just dump in a bunch -- maybe a tablespoon)
  
• 1-2 tablespoons minced garlic (2-3 cloves if you're doing it that way)
• 1 minced shallot
• 1 tablespoon sesame oil

You want the chops to marinade for a couple of hours at least -- the longer they marinade, the better the chops will be.

In a food processor, combine the following for the vinaigrette:

• 3/4 bunch of cilantro
• Full handful of mint leaves
• 3/4 bunch of parsley
• Chili oil (I pour liberally, but it's up to your heat tolerance)
• Fresh ginger
• 1/2 cup rice wine vinegar
• 1 tablespoon honey
• 1 cup peanut oil

Mix with the food processor until you get a salad dressing consistency with the bits of the greens still visible.

I made this with some sushi rice on the side, drizzled with the vinaigrette -- the rice or other sides are optional.

Cook the lamb until rare or medium rare on a grill. Let cool for a few minutes and place in a bed of the vinaigrette with a little more vinaigrette drizzled on top (I generally serve a bowl of the vinaigrette on the side as well).

Best eaten by simply picking the chop up -- fork and knife are not required for the lamb.

This is inspired by the famous lamb chops at Chinois on Main in Santa Monica.

Wireless carrier voicemail

I don't use Visual Voicemail on my iPhone. Haven't used it since I got it, don't need it, never plan on using it. In fact, I pay PhoneTag so that I don't have to use it -- when you call my cell phone, if I do not pick up, it actually forwards to the PhoneTag system to transcribe your voicemail for me (technically I use a combination of Google Voice and PhoneTage depending on the number you call, but explaining that would be confusing), so I truly use no capacity in the AT&T voicemail system.

What's interesting to me is that the iPhone data plan includes Visual Voicemail, which presume means that there is some sort of related value -- $3, $4, $5 per month? Actually, AT&T (whenever they launch it) is rumored to be charging $2.99 per month for Visual Voicemail on the BlackBerry, so let's call it $3 per month or $36 per year; that's a pretty good amount for me to put against my PhoneTag service -- it would contribute about 1/3 the cost.

Of course, AT&T won't give me a $3 per month discount even though I've never even initialized the Visual Voicemail service; the cost is just part of the data plan package for the iPhone whether I use it or not.

Perhaps they should make the Visual Voicemal an a la carte option with the next generation iPhone.

PS -- if you're looking for a more productive voicemail solution, I highly recommend trying PhoneTag out (this link will give you a 30-day free trial)