Tuesday, December 14, 2004

easyPizza

The easy group is now taking on pizza according to this post on TJ's Weblog.  Like many of their other products, pricing will be based on how long before the actual date of product or service delivery an order is placed.  From the post:

Working on the same "demand-based pricing" that has applied to his low-cost airline, it will offer a pizza for a pound [sterling] for those who order early enough, impressing some business analysts and appalling anti-obesity campaigners in equal measure.

The decision to order pizza is usually a last minute decision for me, but I guess that's the whole point.

15 comments:

Anonymous said...

[URL=http://www.easypizza.co.uk]pizza[/URL]
http://www.easypizza.net

EasyPizza.co.uk and EasyPizza Limited are not connected or affiliated to easy.com Limited or any of its associated companies and should not be confused in such way. EasyPizza Limited has not entered, neither previously or presently, into any licensing arrangement with easy.com Limited or any of its associated companies. We EasyPizza Ltd are a well established North London based pizza takeaway.

EasyPizza Limited recently became aware of easy.com’s recent application for a trademark using the EasyPizza name and a very similar logo to our own well established trading style. We have lodged an objection to the UK patent office as we believe this infringes on our well established trading name and logo and copyright material. EasyPizza Limited also advises that if any of our customers or prospective franchisees have been confused or mislead in any way please contact us immediately. We would welcome your correspondence and feedback in strict confidence. Check our website for regular updates.

For more information and for franchise enquiries please contact info@easypizza.co.uk

Anonymous said...

EASYMOBILE
that stellios who calls himself in his advertising as a serial entrepreneur would be well advised taking lessons from tony robbins or alan sugar
it turns out that his easymobile venture has like all his other halfbaked ventures turned out to be an albatross
easymobile is a business located in wales NOT owned by stellios
easygroup is a business based in portsmouth also NOT owned by stellios
orange mobile must have rubbed their hands together with glee because easymobile actually happens to be a existing reseller for orange!!

[L=easyMobile]http://www.easy-mobile.biz[/L]

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Anonymous said...

please send comment to
stelios@easygroup.co.uk
regarding
http://www.easy.com

Anonymous said...

Stelios steals our Brand Name !
Added: (Fri Jun 24 2005)
www.easycentre.com are angry that 'Stelios' the serial ? is attempting to use the name 'easycentre', which was registered by our company long before Stelios thought of the concept.

Stelios purchased 'easy.com' from Simplied Communications (in Waco Texas), at the end of 1999.

He claims to 'own' the right to all domains with 'Easy', which the WIPO and the UK High Courts disagreed with and through out his claim.

Now, he is attempting to CLONE our concept of offering multiple choices on one web portal.

All emails to stelios@easygroup.co.uk have been ignored and we reserve the right to issue proceedings against him in the courts of Inglewood, CA.

Stelios steals our Brand Name !
Submitted by: N. Hilton
mailto:n.hilton@easycentre.com

Anonymous said...

Car hire that drives you to distraction

We have been inundated by complaints from angry readers covering almost every aspect of their experiences with easyCar. Mary O'Hara reports

Saturday November 8, 2003
The Guardian


EasyCar, the car hire firm run by headline-grabbing entrepreneur Stelios Haji-Ioannou, must be one of the worst-run companies in Britain.
Last Saturday we exposed the plight of readers who had fallen foul of the firm's bargain-basement business practices. Within 24 hours of publication, we were deluged with emails and letters from other angry customers.

It also prompted people to send us similar complaints about no-frills airline easyJet. As the extracts from some of the letters show, customers encountered a wide variety of problems. Today the business plan of buying cars in bulk and renting them dirt cheap looks flawed, despite reassurances from Mr Haji-Ioannou that things are improving.

Some readers have told us they believe they have been given cars that are unfit to drive. Mr Haji-Ioannou this week flatly denied any accusations that unroadworthy cars were being given to customers and said that part of the reason for so many customers not being given a car at all was because safety was his "main priority".

There are plenty of other criticisms. Week after week, people are turning up to find the easyCar depot with their car is shut or unmanned.

Where a member of staff can be found, all too often customers say they are being told there is no car available. As we have discovered, this is usually because the company's policy of over-booking means the same car is booked out to multiple customers at the same time. Then there is the claim that cars brought back in an un-roadworthy state are left sitting in car parks because skeletal resources mean there is no one to fix them.

Customer experiences suggest that any staff on site - usually in the portable white van that substitutes for a permanent office - are so overwhelmed by complaints they resort to rudeness or lock their van (which doubles as an office) and make themselves scarce.

Latest complaints are from people who found inexplicable charges levied out of the blue on their credit card - months after their last car.

Daring to complain, seek a refund or attempt to muster some compensation brings its own problems. The premium 60p-a-minute phone line is either jammed or you are put on hold for lengthy periods while all the time paying for the privilege. The email complaints system is woefully ill-equipped to cope with the volume.

Mr Haji-Ioannou has assured Jobs & Money that he is on top of the problems. More staff will be hired, he insists. The call centre is being moved to India and site inspections stepped up.

Case study: Grateful that the truth is out now

Will Hyatt was one of the many frustrated easyCar customers who contacted Jobs & Money. A general manager at a large retailer in Wood Green, north London, Mr Hyatt has fallen foul of the company twice. Now he is "so grateful" that problems with the firm were "finally being exposed."

He says: "Thank you. I thought it was only me that received bad service. Twice I had no car. And when I complained about the telephone number being 60p per minute I was told that the European number was a normal rate so to use that. The guy also said that morale amongst staff was so low that all they did all day was deal with complaints."

Mr Hyatt says he "feels sorry" for the people employed by the firm who end up having to deal with disgruntled customers and who are left to try to sort out the problems if the customer service number fails.

"I've gone back to Hertz now. It's just not worth the hassle," he says.

"I think the surcharges are just a scandal," he adds. "They've introduced this £50 deposit and then you don't get it back for a month. It's a disgrace. They told me it's for people who don't pay the congestion charge but I pointed out that they ask for the deposit outside London as well. It's scandalous."

Your verdict on easyCar: Appalling, a joke, rude

"I really think this company is acting fraudulently by deliberately not meeting their contractual obligations. I wrote to Trading Standards and, similarly to the person featured in your article, they suggested writing to easyCar threatening to take them to the small claims court."
William Pringle, by email

"I have experienced first hand easyCar's appalling customer service. They are impossible to communicate with and when you manage to make contact with them, they are rude and unhelpful."
Jeff Hurst, by email

"We too have had the misfortune to find that there was no member of staff at an easyCar site ... we spent £8 calling [a premium rate line]. Since [it happened] there has been no meaningful response from easyCar. This is a deeply frustrating and unsatisfactory experience. As with many of your other correspondents on this subject, we found the company to be uninterested in resolving such complaints, and to be seemingly untroubled by their own incompetence ... we are not going to be using them again." Peter Dukes and Rachel Bracha, by email

"I had booked a car more than a month in advance [at the Euston branch] but when I arrived I was informed that there were none available. Staff told me this frequently happens at the weekend when demand is at its highest ... I was left to find alternative transportation ... somebody needs to tell Stelios he should not be running his business like an airline and stop the policy of over-booking his cars. The customer services he provides are a joke."
Lawrence Schneck, by email

"I was caught in an appalling situation where the easyCar "office" (being a small van) at Euston was closed at the time I was due to pick up my car. Needless to say their "help" line was flooded with calls so it was impossible to get through, although I spent a small fortune being kept on hold at 60p a minute. The easyCar "office" remained closed the following morning, and so I had to spend £300 to get a car from Avis in order not to ruin my holiday to Cornwall any further. I wrote to easyCar (on August 8) but to this day I have not received a refund. I think easyCar's treatment of its customers is utterly appalling. I cannot believe Stelios has the cheek to suggest, in effect, that because his prices are low, customers should expect to be shafted occasionally!!!"
Leonard Ng, London

"I would appeal to you to also look at easyJet as the same principles around customer service and obtaining refunds apply. Stelios Haji-Ioannou heads up despicable operations. I am at my wits' end trying to get a refund from easyJet." Jane Saunders, Sheffield

"You might like to highlight that easyCar is not really that good value for money! If you do a high mileage the additional charges make the hire charge much higher than, say Europcar or Hertz."
Keith Overton, by email

"Not only can I not get my deposit back but also I don't know how to claim it. The only contact number is on a premium rate and by the time they answer you, you will end up paying the money you are trying to trace to your phone company. After more than a month easyCar have not refunded my money.
Morad Abushanab, by email

"I waited for two hours but a member of staff never arrived. [The office was closed for the next 24 hours.] So I never got a car. I have phoned, emailed and written to them but I have only received the automated response. Still no refund or compensation."
Andrew Mellor, London

"I had a similar experience to people in your article. The problem is that there is no system for you to actually speak to someone without being on hold for 10 minutes, which costs you money. Seems like a real scam to me."
Ross Stephenson, by email

We will forward complaints about the firm to its owner. But, rather than adopt a "watch this space" policy, tell him what you think yourself. Email Mr Haji-Ioannou at: stelios@easygroup.co.uk

Anonymous said...

Stelios steals our Brand Name !
Added: (Fri Jun 24 2005)
www.easycentre.com are angry that 'Stelios' the serial ? is attempting to use the name 'easycentre', which was registered by our company long before Stelios thought of the concept.

Stelios purchased 'easy.com' from Simplied Communications (in Waco Texas), at the end of 1999.

He claims to 'own' the right to all domains with 'Easy', which the WIPO and the UK High Courts disagreed with and through out his claim.

Now, he is attempting to CLONE our concept of offering multiple choices on one web portal.

All emails to stelios@easygroup.co.uk have been ignored and we reserve the right to issue proceedings against him in the courts of Inglewood, CA.

Stelios steals our Brand Name

PCP said...

Stelios' response to Orange Personal Communications ltd, "See you in court!"


On February 18, Orange Personal Communications Ltd began a court claim against the easyGroup over its use of the colour orange with easyMobile which launches next month. In response Stelios made the following statement:


"I will see them in court. It is our right to use our own corporate colour for which we have become famous during the last 10 years. We have nothing to be afraid of in this court case. They are clearly worried about the competition. I believe their trademarks are invalid and we will attack them in court. Their suggestion that we are trying to "pass off" as them is laughable. We want everyone to know that easyMobile is part of the easyGroup, founded by me as www.easyMobile.com clearly states. We will add a disclaimer on the website on Monday that 'easyMobile is not connected to Orange Personal Communications Ltd, the company owned by France Telecom, with whom we are in dispute over our right to use the colour orange, an essential part of our iconic brand.' Not only we will not be "passing off" as them but also we want everyone to know that they are our enemy."

kk said...

EasyPizza.co.uk and EasyPizza Limited are not connected or affiliated to easy.com Limited or any of its associated companies and should not be confused in such way. EasyPizza Limited has not entered, neither previously or presently, into any licensing arrangement with easy.com Limited or any of its associated companies. We EasyPizza Ltd are a well established North London based pizza takeaway.

EasyPizza Limited recently became aware of easy.com’s recent application for a trademark using the EasyPizza name and a very similar logo to our own well established trading style. We have lodged an objection to the UK patent office as we believe this infringes on our well established trading name and logo and copyright material. EasyPizza Limited also advises that if any of our customers or prospective franchisees have been confused or mislead in any way please contact us immediately. We would welcome your correspondence and feedback in strict confidence. Check our website for regular updates.

For more information and for franchise enquiries please contact info@easypizza.ltd.uk

all said...

EasyPizza.co.uk and EasyPizza Limited are not connected or affiliated to easy.com Limited or any of its associated companies and should not be confused in such way. EasyPizza Limited has not entered, neither previously or presently, into any licensing arrangement with easy.com Limited or any of its associated companies. We EasyPizza Ltd are a well established North London based pizza takeaway.

EasyPizza Limited recently became aware of easy.com’s recent application for a trademark using the EasyPizza name and a very similar logo to our own well established trading style. We have lodged an objection to the UK patent office as we believe this infringes on our well established trading name and logo and copyright material. EasyPizza Limited also advises that if any of our customers or prospective franchisees have been confused or mislead in any way please contact us immediately. We would welcome your correspondence and feedback in strict confidence. Check our website for regular updates.

For more information and for franchise enquiries please contact info@easypizza.ltd.uk

Anonymous said...

you should check out the new
http://www.EasyCentre.com

it's now a protest site.

Quite fun.